I live at the West over Hills Apartments. Lately It's been really hot inside, when I called they sent up Mike L. to take a look at the problem. He arrived right on time and greeted me with a big smile and had great customer service skills. He turned my A/C off and informed me it would take a while to fix this problem. He went downstairs to trouble shoot what was wrong with our A/C, he found out that our compressor was bad. He spent a long time in the heat down stairs taking out our old compressor and putting a new one in. He never stopped and finished it. When he was done it looked like he just got out of the pool downstairs, had that same smile and thanked me for calling this in. Mike is a true professional and knows what he is doing. About 15 mins after turning our A/C back on the temp stared to drop. It was at 82 Degrees now its 73! For the past few nights we have been sleeping in 82 degree heat in our apartment at midnight all the way through to the A.M. Mike thank you for fixing this problem. I hope we don't have a lot of things break but if we do we want you to greet us at the door, we know it will get done right and you will leave with a smile! This apartment complex is lucky to have you right here!